If the Vector Remote Athlete App is unable to find your Vector Device(s) after tapping 'Scan For Devices' from the Home Screen, please follow these troubleshooting steps:
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From the Device Screen -> tap the Setting cog -> tap Remove All Devices. Once this completed, please tap 'Scan For Devices' again.
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Restart the App.
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Restart your Phone.
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Reinstall the Vector Remote Athlete App from the Apple or Google Play store.
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Ensure the latest Firmware is on the Vector Device. The Firmware version should be above 6.15. If you are unsure of your Firmware version, please contact support for assistance.
- If you have exhausted all of these steps, please contact support.