The Vector Remote Athlete App is unable to find the Vector Device(s)

If the Vector Remote Athlete app is unable to find your Vector Device(s) after tapping 'Scan For Devices' from the Home Screen, please follow these troubleshooting steps: 

1. From the Device Screen -> tap the Setting cog -> tap Remove All Devices. Once this completed, please tap 'Scan For Devices' again.
2. Restart the app. 
3. Restart your Phone.
4. Reinstall the Vector Remote Athlete app from the Apple or Google Play store.
5. Ensure the latest Firmware is on the Vector Device. The Firmware version should be above 6.15. If you are unsure of your Firmware version, please contact support for assistance. 
6. If you have exhausted all of these steps, please contact support.