To ensure you receive the fastest and most accurate assistance, we strongly recommend logging into OpenField Cloud before contacting Support.
Note: Submitting a Help Request will allow Catapult Support Team temporary access to your Cloud account to view your settings to assist with troubleshooting reported issues.
Recommended: Contact Support via OpenField Cloud
Logging in provides the most streamlined and personalised support experience.
- Log in to OpenField Cloud and select the Help
button in the top-right corner of the platform.
-
Select Contact Us from the Help menu.
- When the chat bot window opens, you can:
- Type your question: Describe your issue in your own words. The bot will guide you through troubleshooting steps or provide relevant help articles.
- Select the support option: Select from the support options available in your area, as these can vary.
-
If you need to speak with our Support Team at any point, simply type:
“talk to support”
Once submitted, a Support Agent will contact you as soon as possible.
Alternative: Contact Support via the Help Centre
If you cannot access OpenField Cloud, you can contact us through the Help Centre.
- Go to the Help Centre by going to https://support.catapultsports.com/hc
- Click the digital assistant
icon at the bottom-right corner of the homepage.
-
Often, the quickest solution is found by following the assistant’s troubleshooting workflow.
-
If you still require assistance, type:
“talk to support”
A Support Agent will contact you as soon as possible.
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