Physically Damaged Device (T6)

Issue: Device Physically Damaged

Physical damage faults include (but not limited to):

• Cracked or split device housing
  
  
• Swollen device (tight fit into case/dock slot)
  
  
• No click or feedback/response from the device's button
  
  
• Missing/cracked button
  
  
• LED's not illuminating
  
  
• Loose inner component, can be heard from a light shake of device
  
  
• Water damage causing unresponsiveness

Servicing/Replacing a Device

• Contact Support providing details of:
  
  
  • Device type (S5, X4, B5, R4, T6, EVO, TRX)
    
    
  • Device ID
    
    
  • Club/team (for encryption purposes)
    
    
  • Best return contact, address and phone number
    
    
  • Your initial diagnosis, what you are seeing the issue as. Images/videos are very helpful
    
    
  • What, if anything, has caused the damage
    
    
• Support staff will reply with the next steps of either troubleshooting or details of replacement/service and associated costs (if applicable)