Issue

No inertial/positional data recorded for a session.

Symptoms

• No data is present when the activity is loaded, either in the widgets, graph traces or active players for a specific device.

Causes

• Device not mapped to an athlete
• Athlete not PIP'd into period(s)
• Raw file download/processing was invalid or not downloaded
• Potential spike of data in graph, causing the trace to look flat
• Device was not connected to ClearSky system properly (positional)
• Device didn't record a raw file

Troubleshooting Steps

If an Activity is not displaying a particular Athlete in the 'Active Players' Athlete Group once the devices have been downloaded:

• Ensure the Athlete is mapped to the device they wore for that session.
  See Assigning/Mapping Devices to Athletes for more information.
  
  
• Confirm the Session(s) have Downloaded and appear as 'Finished', via the Data Transfer Screen.
  See Downloading Data from Devices for more information.
  
  
  
  
• Attempt to Reprocess the file(s) for the Activity by selecting, right clicking and reprocessing through the 'Data Transfer' screen. See Reprocessing Raw Files/Session Data for more information.
  
  
• If sessions were not Downloaded, attempt another Download process.
  
  
• Rebake the Activity.
  See Baking Activities for more information.
  
  
• If data is still unobtainable, Contact Support for further Troubleshooting. 

If data recorded from a device is missing all positional data for a session:

• Confirm that data was recorded live for the device.
  Follow the path My Documents > Catapult Sports > OpenField > Databases > 'Username folder' > 'year' > 'month' > 'day' of when the session was recorded.
  Look for the files that include the device ID and end in "...live.ofd"
  
  
• Attempt to Fast and or Full Bake the activity.
  See Baking Activities for more information.
  
  
• Contact Support for further troubleshooting if required.
  

If data recorded on a Device is missing some positional/inertial Data for a session, see Poor/Incomplete Data Post Download for more information.

If a Device/Athlete in an Activity is showing no data in Console Widgets (whilst appearing in Active Players):

• Ensure the Athletes is 'PIP'd' into the desired Periods.
  
  
• Ensure the Athlete is Rotated On and not Benched for the desired period of time.
  See Rotating/Interchanging for more information.
  
  
• Rebake the Activity.
  See Baking Activities for more information.
  
  
• Ensure the Console Widgets are in 'Replay' mode:
  
   
  
  
• Contact Support for further troubleshooting if required.