Issue
T6 Anchor(s) not turning on to allow for live data recording. To check what ClearSky hardware you have, please review the ClearSky Anchor Hardware Overview.
Symptoms
- The blue LED surrounding the button on the anchor is not illuminating when the button has been depressed.
- The blue LED surrounding the button on the anchor is not illuminating when the anchor is connected to a power source via Ethernet (PoE).
Expected Behaviour
- When the button is depressed, or the anchor connected to a power source via an Ethernet cable, the blue LED surrounding the button should illuminate, indicating that the anchor is powered.
Causes
- T6 Anchor(s) not charged.
- T6 Anchor(s) not connected to a POE source (switch/POE adapter) for an installed system.
- Faulty POE adapter/cable used for recording live.
Troubleshooting Steps
T6 Anchors have an approximate 8 hour battery life when fully charged.
Note: Laptops do not supply POE via their Ethernet/USB ports.
- Toggle the push button to attempt an anchor reboot.
- Connect the T6 Anchor to a POE source to see if it will charge.
- Try different Ethernet cables and ports.
- Connect to a configured network switch or a POE adapter.
- When a T6 Anchor is connected to power the LEDs should illuminate regardless of whether the button is pressed or not.
- If the T6 Anchor will still not power on please contact Support for further troubleshooting.
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