Sessions Displaying As 'Invalid' In Data Transfer

Contents of Article

1. Issue: 'Invalid' Download status from the Data Transfer Window
2. Expected Behaviour:
3. Troubleshooting Steps

Issue: 'Invalid' Download status from the Data Transfer Window

When a session does not meet the criteria to constitute a session (i.e. less than 2 minutes), the session will display as 'Invalid'. However if your session is still displayed as 'Invalid' yet the session time is longer than 2 minutes, please see below. 

Download Status shows as 'Invalid'

Expected Behaviour:

The Data from the Devices Downloads and the Status shows as 'Finished'

Troubleshooting Steps:

Please go to the Transfer Window:

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Once here, please select 'import raw' - then find the 'Catapult Sports' folder and the 'Retriever' (see below)
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Please then select the folder with the date of the 'Invalid' session - select once so the file is highlighted, then select 'OK'



This should import the data into OpenField.

Please also see How to Re-download Raw Files/Sessions as another troubleshooting step.