What is Event Viewer?
Event Viewer is a tool installed on all Windows PC's that records information and events that occur on your computer. These are broken down into categories; Apps, Security, Setup and System.
How are Event Viewer Logs Applicable?
Event Viewer Logs can be used to help troubleshoot a number of issues relating to OpenField software crashes, issues upon opening, or installation errors.
Catapult Support will commonly ask for Event Viewer Logs to help diagnose and troubleshoot software issues that relate to the use of the OpenField Console.
How to Find Event Viewer Logs?
- Search 'Event Viewer' in the search bar of your Windows PC
- Navigate to 'Windows Logs' and select 'Application'
- On the right-hand side select 'Save All Events As...' and select the location you'd like it saved to
- Once selected, confirm which language you would like it saved in
- Attached these logs to an email, or sharing link and send to Catapult Support