Device View – Catapult Support

Video Overview

What is Device View?

Device view gives the user the ability to quickly and easily identify connected devices and receivers when in standalone mode. This could be simply to identify which device/s aren't picking up live so the user can quickly resolve them or identify errors from devices/receivers which are turned off or are out of range.

Requirements

Vector Live 2.5 or greater

How to access Device View?

Device view can be accessed via the new device and receiver symbol in the top right of the app. Clicking the device will show the device table view and selecting the receiver will show the receiver table. You can then switch between both tables once you have accessed the page.

Device View Overview

Device Table

Receiver Table

Error Messages

Device Table

Device not seen for >60s: Check device is on and within range of receiver.
Timesync Error: Wait for GPS lock. If issue persists connect to console to auto update time.
Unmapped Device: Map to an athlete from your OF console to resolve.

Receiver Table

Lost Connection to Main Receiver: This may be due to interference. Reduce the range between this and the main receiver.
Lost Connection: Make sure you're within range and connected to the receiver's WiFi.
Battery critical: Connect to a power source to continue collecting data.

My devices are showing as invalid

A device may show as "invalid" in Device View when it cannot be matched to a valid session or athlete record, or when there is a mismatch between the device and the current console state. This is often related to the console version in use.

Before you begin

Confirm the console version you are currently using, as the steps to resolve this issue may vary depending on your version.

Steps to resolve invalid devices

Confirm your current console version.
Ensure the device is mapped to the correct athlete. If not, remap it from your console.
Check that the session is active and has not been closed or corrupted.
Restart the device and wait for it to reconnect to the receiver.
Refresh Device View and check whether the status has changed from invalid to valid.
If the device remains invalid, restart the console and reconnect the device.
If the issue persists, contact Catapult Support for further assistance.

If this issue relates to data transfer sessions showing as invalid, follow all the steps in the Sessions Displaying As 'Invalid' In Data Transfer guide.