How to Contact Support via the OpenField Cloud
Submitting a Help Request will allow Catapult Support temporary access to your Cloud account to view your widgets, settings etc. to assist with troubleshooting reported issues.
- Log in to the OpenField Cloud and select the Help icon on the bottom left
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In the Help Search Bar, type in terms to try and troubleshoot your issue. If you still need assistance from the Support team, use the Contact Us link.
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Fill out your name, email address, OpenField Username (should already be filled in), Region, Subject and Description.
NOTE: Attaching any files will increase the support and fixing time. -
Click Send.
- A Catapult Support Representative will be in contact with you via the email you entered in step 4, as soon as possible.