Contacting Support via the OpenField Cloud

How to Contact Support via the OpenField Cloud

Submitting a Help Request will allow Catapult Support temporary access to your Cloud account to view your widgets, settings etc. to assist with troubleshooting reported issues.

1. Log in to the OpenField Cloud
   
   
2. Select 'Request Help' in the top right corner of the OpenField Cloud User Interface.
   
   
   
   
3. In the Help Request Form, select your region ('Asia Pacific', 'North America', 'Latin America' or 'Europe, Middle East and Africa')
   
   
   
   
4. Fill out your Name, Email (Phone if desired, else leave a '-'), Initial Diagnosis, and descriptively describe your issue
   
   
5. Click 'Submit Request'
   
   
6. A Catapult Support Representative will be in contact with you via the email you entered in step 4, as soon as possible.