What Does the Warranty Cover?
Catapult Vector Hardware warranty covers any defects in materials, workmanship, or technical functionality under normal use during the warranty period. During this period, Catapult will replace or repair, at no charge, devices that prove defective as a result of improper material or workmanship, under normal use and correct care. This includes technical functionality for the duration of the warranty period.
What Does This Not Cover?
This warranty does not cover defects arising from general acceptable wear and tear, or any defects to materials or technical functionality as a result of improper care, where strict device care instructions have not been followed.
Specifically, but not limited to:
- This is not applicable for Garments. Please see Vector Garment Warranty
- Where devices have been exposed to moisture or submerged beyond rated limits
- Devices have been exposed to high temperatures or direct heat sources
- Where devices have been opened, disassembled, or altered in any way
- Damage caused by unauthorized repair or use of non-Catapult chargers/accessories
How Long Does The Warranty Coverage Last?
The warranty period for Catapult Vector Hardware runs for the length of your active subscription. Coverage begins on the date of purchase and continues for as long as your subscription remains active. A replacement Catapult Elite device will be covered for the remainder of your subscription term from the date of replacement.
How Do You Make A Warranty Claim?
In order to claim under the warranty conditions, contact Catapult Support. Please include all relevant information, images, and documents that pertain to the product failure.
Provide any additional details relating to the claim as requested by your Catapult Support Agent. Where possible, your warranty claim will be assessed by your regional Catapult team remotely using the information you provide and, if successful, a replacement device will be dispatched to you immediately.