What To Expect During the TeamViewer Meeting

During your TeamViewer session, our Technical Support team will guide you through three key stages to ensure your OpenField system is fully configured for accurate data collection and meaningful analysis.

Stage 1 - Software Setup (Required)

We’ll make sure your account and system are correctly configured:

• Map devices to the correct athletes

This ensures your data is structured and ready for reliable reporting from day one.

Stage 2 - Hardware Setup (Required)

Next, we’ll prepare your hardware for live use:

• Check and update device firmware (if required)

• Check dock is registered

This step ensures your devices are communicating properly and capturing accurate data.

Stage 3 - Additional Setup (Optional)

Depending on your needs, we can also review:

• Device settings (e.g. Integrated Heart Rate configuration)

• Sport-specific metrics (e.g. Goalkeeper Dive metrics)

These settings help tailor the system to your performance environment.

When you’re ready, proceed to Book Your TeamViewer Meeting to schedule your session with our Support Team.