Issue: Device Turning Off as soon as it is Turned On
Symptoms:
- The S5/X4 device will perform the Startup LED Sequence, and then immediately perform the shutdown LED sequence, before turning off
Expected Behaviour:
- The OptimEye device should remain on.
Causes:
- A corrupt SD card will trigger the device to immediately turn off, as a safety mechanism as it cannot store/record any data
- Device insufficiently charged
- Physically damaged device causing button to be permanently depressed
Troubleshooting Steps:
- Ensure that the device has been fully charged (Solid Green top LED when connected to power; Check Charge status via Device Manager tile on the OpenField Console)
- Ensure there is no external physical damage that could be affecting the button of the device
- Attempt to set an alarm on the device via Openfield Console > Device Manager and observe the result
- If the Device still does not turn on, please Contact Support for further troubleshooting.