Catapult Support Help Center home page
Products Wearable Technology Video Analysis
  • Catapult Vision
  • Catapult Thunder
Athlete Management
Community
English (US) Español Français 日本語 Português 简体中文
Sign in
English (US) Español Français 日本語 Português 简体中文
  1. Catapult Support
  2. OPTIMEYE S5 & X4
  3. Troubleshooting

Troubleshooting

Follow New articles New articles and comments
  • Device recording bad/corrupt data (S5/X4)
  • Device Turning Off as soon as it is Turned On (S5/X4)
  • Device Unable to Connect with Heart Rate Monitor (S5/X4)
  • Device Unable to Obtain GPS Lock (S5/X4)
  • Device Unable to Turn Off (S5/X4)
  • Devices connecting to the PC but not recognised by OpenField Console (S5/X4)
  • Early Device Turn Off/Recording Didn't Last Full Session (S5/X4)
  • GPS Receiver Not Detected by OpenField
  • Individual Device(s) not connecting to the PC (S5/X4)
  • No GPS/Positional data appearing post download (S5/X4)
  • No Live Data (S5/X4/GPS Receiver)
  • OptimEye Charge Case not connecting to PC (S5/X4)
  • Physically Damaged Device (S5/X4)
  • Poor Live Data (S5/X4/GPS Receiver)
  • Poor/Incomplete GPS Data Post Download (S5/X4)
©️Catapult 2020