What is the Vector Desktop App
The Vector Desktop App is a tool that gives you greater flexibility when transferring data from your Vector 8 Dock. Using your Windows PC, the app allows you to get your data into the Console or the Cloud quickly and reliably in scenarios such as:
- WiFi connectivity issues with the Dock
- Bypassing captive portals or browser login
- Working completely offline
How to use the Vector Desktop App
- Download and install the Vector Desktop App from your OpenField Cloud account (click the My Account icon in the top right: My Account > Download > Vector Desktop App).
- Log in to the Vector Desktop App.
- Use the USB-C cable provided with your equipment to connect the Vector 8 Dock to your Windows PC.
- The app detects connected Docks automatically and will display them within a few seconds. If a Dock isn't detected, see Connecting a Dock manually below.
- Once connected, the app displays the files on the Dock under Raw Files.
- Select the files you want to transfer. You can select individual files, or select all.
- Click Copy to Computer, then choose one of:
- Upload to Web - uses your PC's WiFi to upload the raw files to your OpenField Cloud account.
- Save to Folder - saves the raw files locally so you can import them into the OpenField Console later.
Note: If any devices in the Dock have no files to transfer, the app will list them so you can see which devices are missing before you start.
Connecting a Dock manually
If the app doesn't detect your Dock automatically, you can connect to it directly:
- Choose the manual connection option from the settings menu Settings > Support. Select either Connect via serial or Connect via IP
- Enter the Dock's serial number or IP address.
- Select Save this Dock to have the app reconnect to it automatically next time.
Managing Dock WiFi
If the Dock is connected to poor or unstable WiFi, it can start an automatic upload while you're trying to transfer files, which makes those files temporarily unavailable in the app. You can turn the Dock's WiFi off from the Vector Desktop App to prevent this.
To turn Dock WiFi off or back on, connect the Dock to your PC and use the WiFi toggle in the app
Important: Dock WiFi cannot currently be re-enabled from the Vector App on your iPad or phone. If you have turned Dock WiFi off and need it back on, either:
- Restart the Dock - the Dock turns its WiFi back on when it powers up, or
- Reconnect the Dock to your PC and turn WiFi back on in the Vector Desktop App.
While Dock WiFi is off, the Dock will not upload data and will appear offline.
Saving Dock logs
If a Dock can't reach WiFi and you need to send logs to Support, you can save them locally:
- Connect the Dock to your PC.
- Select the option to save Dock logs Setting > Help > Export logs
- Choose a folder on your PC, then attach the saved logs to your Support ticket.
Importing files into Console
- Open and log in to the Console.
- Go to the Data Transfer screen and stop any active transfers.
- Click Import Raw.
- Navigate to the folder where the raw files were saved and click OK.
Important information
- The Vector Desktop App currently supports Windows PC only. Mac support is in development.
- Connect one Dock at a time. Connecting multiple Docks concurrently is not supported - finish with one Dock before connecting the next.
- If uploading to the web, confirm your PC has a stable internet connection.
- Large file transfers may take time - do not disconnect the Dock or close the Vector Desktop App during an upload.