This only applies to Thunder 20.2.x customers using Grading Reports or the older Data Entry Templates.
A bug with saving data within the Data Entry templates was discovered and has since been solved. If your staff utilizes the Data Entry templates, specifically for Player Grading Reports, please contact XOS Support.
To correct the issue, we need to schedule a database upgrade with support. During this time, we would need a window of downtime, but will not need any other assist from the video coordinators.
ThunderCloud would remain operational, and the travel mode sync is not affected. Your staffs can work in travel mode without impact, and you are not required to drop/create subscriptions. Your Thunder clients do not need to be upgraded during this server only update.
If you have any further questions, please contact support.
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