Dear Catapult / XOS Customers,
The global pandemic that we are all experiencing is truly unprecedented. We hope that you, your families, and your staff are healthy and continuing to do all that is possible to remain safe.
As follow-up to our CEO letter, copy attached, we wanted to reach out and provide additional updates from a Customer Support perspective.
If you need support from us, Customers are requested to contact the Catapult’s US Customer Support Team by:
Catapult Wearables https://support.catapultsports.com/hc/en-us
Catapult Vision: https://vision.catapultsports.com/hc/en-us
XOS Digital: https://xosdigital.catapultsports.com/hc/en-us
Community page https://support.catapultsports.com/hc/en-us/community/topics
Catapult Wearables firstname.lastname@example.org
Catapult Vision email@example.com
XOS Products firstname.lastname@example.org
- Phone (US) 800-490-7767
If you choose to call Customer Support you will now be prompted to leave a short message with the following information:
- Phone Number for call back
Product and/or type of issue you are requesting assistance with
Note - We will promptly review your voicemail and direct your request to an appropriate person for call back. Also, customers can also submit a Help Request from within most of the Video Products Cloud Applications.
Our Support Team is available to support you virtually through digital channels, - for example:
- We are conducting training and onboarding, via video conferencing. We have taken this opportunity to upgrade software for customers that were not using the latest release of our solutions.
- We launched a series of webinars designed to help teams deal with challenges they are facing, including returning athletes to competition in compressed periods and managing athlete health during shortened seasons. We introduced a new online community portal to help you use this time as an opportunity to learn new skills through professional development.
- Most recently, we started to work with customers using our wearable technology to support in-home training.
Finally as mentioned in the letter from our CEO we had to make some adjustments to our staff, including reducing hours and furloughing some of our colleagues. We want to assure you that we have taken several steps to minimize the risk of disruption and will continue to provide the same high-quality, reliable services you have come to trust from us.
Please do not hesitate to continue to reach out to us for assistance.
Catapult / XOS Support Team
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