Issue

• No data coming through to OpenField (non-illuminated 'Play' button, no seaweed)

Troubleshooting Steps

• • Check for loose connection with Ethernet cable between PC and cable, and cable and Ethernet Port at venue.
    
    
  • Confirm correct IP was entered in 'Setup Stadium Mode'. (Stadium Mode can be re-accessed at any time during an activity by hitting the Tile button > Stadium Mode).
    
    
  • Disconnect from other network sources (Wi-Fi, other Ethernet connections, Network Switch connections between PC and Port etc.)
    
    
  • Check Adapter settings on PC to ensure an appropriate IP Address can be provided to the machine by the network. Setting an appropriate static IP address on the adapter connection may be required.
    
    
  • System may be temporarily down.
    

Issue

• No Active Players appearing
  

Troubleshooting Steps

• • Confirm the 'Play' button been clicked
    
    
  • Confirm Athletes have been mapped to devices

Issue

• Inaccurate/Strange data
  

Troubleshooting Steps

• • Confirm the PC’s time is synced to internet time
    
    
  • Check that correct Activity device type was selected 
    

For other issues or if the above troubleshooting has been exhausted, please contact Contact Support.