When PlayerTek pods are having issues picking up Heart Rate data, Product Support Technicians may ask if a 'coded.txt' file is on the pod.

Instructions for Windows Users

1. Download the Coded Text File Zip Folder at the bottom of this article.
2. Head to Downloads then Unzip the folder (Right Click > Extract All > Click Extract).
   
3. Move the newly Unzipped Folder to your desktop.
4. Click into the Unzipped folder on your desktop and you should see the 'coded.txt' file. We will use this file later on in step 8.
   
5. Connect a PlayerTek+ pod to the PC. The pod will then show up as a USB Drive under 'This PC' in Windows Explorer.
6. From here, click on the USB Drive and the files on the pod will display.
   • It is important to ensure file extensions are ticked, you can check this by going to View > File Name Extensions and ensuring this is ticked:
     
7. Once here, scroll to the bottom of the USB drive and check to see if 'coded.txt' shows like the image below:
   
8. If the file is not there, then paste the Coded.txt file from the folder on your desktop (in step 4) onto the USB Drive.
9. If you see a Settings.dat file, please right-click on this file and Delete it:
   
10. Please repeat the steps 5-9 above for all remaining pods.

Instructions for Mac Users

1. Download the Coded Text File Zip Folder at the bottom of this article.
2. Head to Downloads then Unzip the folder (Double-click the .zip file to unzip).
3. Move the newly Unzipped Folder to your desktop.
4. Click into the Unzipped folder on your desktop and you should see the 'coded.txt' file. We will use this file later on in step 8.
5. Connect the pod to your Mac. The pod will then show up as a USB Drive in the Finder 
6. Click into a USB Drive, and files on the pod will display.
   • You can see the file extensions using these instructions:
     • In the Finder on your Mac, choose Finder > Settings, then click Advanced.
     • Select “Show all filename extensions”.
7. Once here, scroll to the bottom of the USB drive and check to see if the 'coded.txt' file is on the pod.
8. If the file is not there, then paste the 'coded.txt' file from the folder on your desktop (in step 4) onto the USB Drive.
9. If you see a Settings.dat file, please right-click on this file and Delete it.
10. Please repeat the steps 5-9 above for all remaining pods.