Issue

After connecting your PlayerTekPods and signing into the Sync Tool, the following screen appears and you are unable to proceed.

Troubleshooting

This issue is caused when there is an inconsistency between the account logged in on the Sync Tool and the account that is registered to the PlayerTek Pods. 

• If more than one user operates the computer, make sure that the Sync Tool is logged in to the correct account - this will be the same login username as the one you use to access the PlayerTek Cloud web page
  
  
• If you have recently purchased the pods or have received the pod from outside of Catapult (i.e. from another club), they will need to be registered to your account. This must be done by the Support team. Click here for an article on contacting Support.