Issue

Missing sessions in the PlayerTek cloud after after successfully uploading from your pod

Symptoms

• Can't see any sessions
  
  
• Can see sessions that are not from my pod

Expected Behaviour

• Be able to see the recently uploaded session

Causes

• Pod data has been assigned to incorrect athlete
  
  
• Logged in to the wrong account on sync tool or website
  
  
• Pod did not achieve GPS lock
  
  
• Session recorded is shorter than 3 minutes

Troubleshooting

1. Log out of PlayerTek website and PlayerTek sync tool
   
   
2. Log back in to both sync tool and website using the same login details
   
   
3. If you are not responsible for setting up the session data then please contact that person and refer to Reassigning a Session
   
   
4. If there is still no sessions on the PlayerTek website please contact support with the following information.
   
   
   • The serial number on your pod
     
     
   • The email address that you are logged in to the PlayerTek website and sync tool with

How to prevent this issue in the future

1. Ensure that when you sync your pod that the correct athlete is chosen
   
   
   • For example in this image the player that this pod has been assigned to is Matt
     
     
     
   • For more information on correctly assigning pods to your players please see Syncing/Assigning Pods