Issue

Sync tool cannot be installed or opened

Symptoms

• Sync tool crashes when you try to open it
  
  
• Sync tool cannot be installed

Expected Behaviour

• Sync tool should be able to be opened

Troubleshooting

1. Please contact support and provide the following information
   
   
   • Are you using Mac or Windows?
     
     
   • What version of the sync tool are you trying to use?