Issue: Individual Device(s) not connecting to the PC
Symptoms:
- The EVO device will not be detected by the PC, so will not appear in Download or Device Manager screen in GPSports
- Other Devices are detected fine by the PC and GPSports
Expected Behaviour:
- If using a Single Cradle - The Device will be displayed in Windows Device Manager as an OptimEye Device in the COM Port section:
- If using an EVO Dock - Note it will display as a whole dock in the Windows Device manager and not as individual devices
Causes:
- Device Driver has been uninstalled or corrupted in the PC
- The Device is faulty and is no longer able to communicate via USB
- The Single Cradle, Charge Dock, or individual Charge Dock slots no longer allow for USB communications
- The USB port on the PC has become faulty
Troubleshooting Steps:
- Try plugging the unit in to different Charge Dock Slots, to see if the issue is with a specific Slot (if using a full Charge Dock)
- Try connecting a different unit to the same Charge Dock slot, to see if the issue is specific to the Device
- Try connecting the Single Cradle or Charge Dock into a different USB Port in the PC
- Attempt to connect the Device to a different PC with GPSports installed, to determine if the issue is PC Specific
- Check if the PC's 'Windows Device Manager' is recognising the "Catapult Sports USB Ethernet/RNDIS6 Gadget" in the Network Adapters section (Full Charge Dock)
- If there is an erroneous Device showing under the "Network Adapters" section when the Device or Dock is plugged in:
- Try right clicking and updating the driver, then Browse, and follow the path: C:\Program Files\GPSports console Release\Drivers
- Also try right clicking and uninstalling the device, then unplug and reconnect the device
- Try right clicking and updating the driver, then Browse, and follow the path: C:\Program Files\GPSports console Release\Drivers
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If all troubleshooting steps are exhausted, Contact Support for further assistance.