Issue: Individual Device(s) not connecting to the PC

Symptoms:

• The EVO device will not be detected by the PC, so will not appear in Download or Device Manager screen in GPSports 
  
  
• Other Devices are detected fine by the PC and GPSports

Expected Behaviour:

• If using a Single Cradle - The Device will be displayed in Windows Device Manager as an OptimEye Device in the COM Port section:
  
   
  
  
• If using an EVO Dock - Note it will display as a whole dock in the Windows Device manager and not as individual devices
  
  

Causes:

• Device Driver has been uninstalled or corrupted in the PC
  
  
• The Device is faulty and is no longer able to communicate via USB
  
  
• The Single Cradle, Charge Dock, or individual Charge Dock slots no longer allow for USB communications
  
  
• The USB port on the PC has become faulty

Troubleshooting Steps:

• Try plugging the unit in to different Charge Dock Slots, to see if the issue is with a specific Slot (if using a full Charge Dock)
  
  
• Try connecting a different unit to the same Charge Dock slot, to see if the issue is specific to the Device
  
  
• Try connecting the Single Cradle or Charge Dock into a different USB Port in the PC
  
  
• Attempt to connect the Device to a different PC with GPSports installed, to determine if the issue is PC Specific
  
  
• Check if the PC's 'Windows Device Manager' is recognising the "Catapult Sports USB Ethernet/RNDIS6 Gadget" in the Network Adapters section (Full Charge Dock)
  
  
  
  
• If there is an erroneous Device showing under the "Network Adapters" section when the Device or Dock is plugged in:
  
  
  • Try right clicking and updating the driver, then Browse, and follow the path: C:\Program Files\GPSports console Release\Drivers
    
    
    
    
    
    
    
    
    
    
  • Also try right clicking and uninstalling the device, then unplug and reconnect the device
    

• If all troubleshooting steps are exhausted, Contact Support for further assistance.