Issue: EVO Charge Dock not connecting to PC

Symptoms:

• The entire EVO Charge Dock does not allow for the relevant devices to be detected by the PC 

Expected Behaviour:

• Devices plugged in to any charge case row or slot should be detected by the PC
  If an individual Device cannot be detected by the PC, see Individual Device(s) not connecting to the PC (EVO)

Causes:

• Internal Hardware fault in the Dock
  
  
• Device Driver has been uninstalled or corrupted in the PC
  
  
• Faulty USB Cable or USB Port on PC, Charge Case
  
  
• Faulty Charge Dock Power Adaptor, or issue with Powering the Case
  
  

Troubleshooting Steps:

• Check/Ensure that the charge case is powered, by ensuring the Light in the Charge Case is illuminated when the Power Adaptor and cord(s) are connected to a power point.
  
  
• Check if other USB Ports on the PC allow for device detection
  
  
• Check if the PC's 'Windows Device Manager' is recognising the Dock under the "Network Adapters" section. 
  
  
  
  
  • If you see nothing change in device manager from when the case is not connected compared to when the case is connected, try another USB cable
    (USB to B-type cable) 
    
    
  • Attempt to connect the Device to a different PC with GPSports installed, to determine if the issue is PC Specific
    
    
  • Check if the PC's 'Windows Device Manager' is recognising the "Catapult Sports USB Ethernet/RNDIS6 Gadget" in the Network Adapters section 
    
    
  • If there is an erroneous Device showing under the "Network Adapters" section when the Device is plugged in:
    
    
    • Try right clicking and updating the driver, then Browse, and follow the path: C:\Program Files\GPSports console Release\Drivers
      
      
      
      
      
      
      
      
      
      
    • Also try right clicking and uninstalling the device, then unplug and reconnect the device
      
      
      
      
• If all troubleshooting steps are exhausted, Contact Support for further assistance.