Issue: No Live Data being Received (EVO with GPS Receiver)
Symptoms:
No Live Data is received whatsoever, despite the Receiver being detected by GPSports
No Active Players appear during the Live Session, in the Active Players Athlete Group
Seaweed does not flow 'fully', only 'intermittently'
Expected Behaviour:
When Live Data is being recorded/received, Seaweed should change from flowing intermittently to fully, and mapped Athletes should appear in Active Players. Data will populate in Console Widgets for PIP'd Athletes.
Causes:
Receiver not detected by GPSports
Mismatching Encryption between Device and Receiver
Radio Frequency Interference blocking the Device(s) from communicating with the Receiver
Device(s) not mapped to Athlete(s) for the given Activity
Console set to incorrect mode (Indoor/Outdoor) relative to Devices
GPS lock not yet established, if recording in Outdoor Mode
Play button not pressed, in Console
Broadcaster.exe component of GPSports not running, or is blocked by Firewalls or Anti-Virus Software
Troubleshooting Steps:
Check that the Receiver is detected by GPSports:
If the Receiver is detected the 'Seaweed' (Blue Bars) will scroll through intermittently
Check that the devices have GPS lock, if recording in Outdoor Mode (Live data will only be received if the device has an active GPS lock, when recording in Outdoor Mode)
GPS lock is indicated the LED flashing slowly at a continuous rate
Ensure the Play Button has been pressed, and Athletes have been added to Periods See Recording a Live Session for more information
Ensure the Devices are within range of the Receiver:
GPS Receiver range is approximately 250m, with a 160 degree horizontal 'view'
Restart GPSports
Turn off Firewall(s) and Anti-Virus Software, or allow the Broadcaster.exe program through as an exception
Check if there is data once the device is downloaded
Run a Live Data Test/Session in a controlled environment
If Live Data is still not able to be received after exhausting the above steps, please Contact Support for further Troubleshooting
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