Issue: Devices connecting to the PC but not recognised by GPSports Console

Symptoms:

• No Devices whatsoever are detected in GPSports in the Download or Device Manager Screen, despite the Devices being detected by the PC via USB
  
  
  
  
  

Expected Behaviour:

When the connected Devices are detected by the PC, GPSports should recognise the units in both the Download and Device Manager screens

Causes:

• The Retriever.exe component of GPSports is failing to start, is blocked by Anti-Virus software or Firewalls, or has insufficient privileges to access the USB COM Ports
  
  

Troubleshooting Steps:

• Restart GPSports Console
  
  
• Restart the PC
  
  
• Try to run the GPSports console as administrator:
  
  
  • Right click the GPSports Desktop icon and click 'Run as Administrator'
    
    
    
• Turn off the Firewall, or allow the Retriever.exe program to pass through
  
  
• Turn off Anti-Virus software/protection, or allow the Retriever.exe program as an exception
  
  
• Completely Uninstall GPSports, Restart the PC, then Reinstall GPSports
  
  
• If GPSports still does not recognise the Devices, Contact Support for further Troubleshooting.