Device recording bad/corrupt data (S5/X4)

Issue: Device recording bad or corrupt data

Symptoms:

• The Device displays unreasonable GPS or Inertial data that:
  • Is inflated and unrealistic
    
    
  • Contains Spikes or Dropouts

Causes:

• Out-Dated Firmware versions
  
  
• Internal Hardware fault, such as an un-calibrated accelerometer
  
  
• Poor GPS environments can cause Velocity spikes or dropouts

Troubleshooting Steps:

• Try re-processing and/or re-downloading the file to see if there are any changes in data.
  See Reprocessing Raw Files/Session Data and How to Re-Download Raw Files/Sessions for more information
  
  
• Test the affected device to determine if data remains corrupt every session
  
  
• If data is still poor or corrupt Contact Support for further troubleshooting.