The pod serial number will be requested by Technical Support when switching pods to different accounts, or any inquires about the pod.

How to Identify a PlayerTek Pod Without Stickers

If the stickers on a PlayerTek pod have been removed or are unreadable then please follow one of these methods to identify the pod.

Method 1

1. Connect the pod to the computer (turned on).
2. Open the Sync Tool.
3. Click the settings icon on the right hand side.
4. Take a photo of this settings menu and provide it to support when requested.
   

 Method 2

1. Connect the pod to the computer (turned on).
2. Open the USB device.
   
   
3. Open any folder beginning with "Ptek".
4. Copy the "info_XXXX.conf" file.
   
   
5. Send "info_XXXX.conf" file to support when requested.