The pod serial number will be requested by Technical Support when switching pods to different accounts, or any inquires about the pod.
How to Identify a PlayerTek Pod Without Stickers
If the stickers on a PlayerTek pod have been removed or are unreadable then please follow one of these methods to identify the pod.
Method 1
- Connect the pod to the computer (turned on)
- Open the Sync Tool
- Click the settings icon on the right hand side
- Take a photo of this settings menu and provide it to support when requested
Method 2
- Connect the pod to the computer (turned on)
- Open the USB device
- Open any folder beginning with "Ptek"
- Copy the "info_XXXX.conf" file
- Send "info_XXXX.conf" file to support when requested
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