Issue: PlayerTek+ Device not connecting with Heart Rate Monitor

When a Heart Rate Monitor is worn and a nearby (less than 1 metre) PlayerTek+ device is on, it will successfully connect.

Troubleshooting Steps:

• Check that the Heart Rate Monitor is being worn correctly:
  
  
  • The conductive strips are resting on skin and are just beneath the chest
    
    
  • The conductive strips are slightly moist for connectivity
    
    
  • The conductive strips are tight enough on the body
    
    
    
• Check if the Heart Rate Monitor is functional:
  
  
  • Check the Heart Rate Strap/Conductive strips are not damaged
    
    
  • Consider the age of the Monitor - the battery could be flat
    
    
  • Test the Heart Rate monitor with other compatible devices
    
    
  • Check if other PlayerTek+ devices connect to the Heart Rate monitor
    
    
• Ensure an appropriate Heart Rate Monitor is being used. See guide Heart Rate Compatibility for more information.

• If the Heart Rate Monitor works with other Devices, and not a specific PlayerTek+ Device, OR no Devices are able to pick up Heart Rate, please Contact Support.