Issue

Anchor(s) not turning on to allow for live data recording.

Symptoms

• The blue LED surrounding the button on the anchor is not illuminating when the button has been depressed.
  
  
• The blue LED surrounding the button on the anchor is not illuminating when the anchor is connected to a power source via Ethernet (PoE).

Expected Behaviour

• When the button is depressed, or the anchor connected to a power source via an Ethernet cable, the blue LED surrounding the button should illuminate, indicating that the anchor is powered.

Causes

• Anchor(s) not charged.
  
  
• Anchor(s) not connected to a POE source (switch/POE adapter) for an installed system.
  
  
• Faulty POE adapter/cable used for recording live.

Troubleshooting Steps

Anchors have an approximate 8 hour battery life when fully charged.

• Toggle the push button to attempt an anchor reboot.
  
  
• Connect the anchor to a POE source to see if it will charge.
  
  
  • Try different Ethernet cables and ports.
  • Connect to a configured network switch or a POE adapter.
  • When an anchor is connected to power the LED's should illuminate regardless of whether the button is pressed or not.
    
    
• If the anchor will still not power on please Contact Support for further troubleshooting.