Anchor not turning on (T6)

Issue: Anchor(s) not turning on to allow for live data recording

Symptoms:

• The surrounds of the push button on the Anchor is not illuminating blue when the button has been depressed
  
  
• The surrounds of the push button on the Anchor is not illuminating blue when the Anchor is connected to a power source via ethernet (PoE)

Expected Behaviour:

• When the button is depressed, or the anchor connected to a power source via an ethernet cord, the surrounds of the button should illuminate blue to indicate the Anchor is powered

Causes:

• Anchor(s) not charged
  
  
• Anchor(s) not connected to a POE source (Switch/POE adapter) for an installed system
  
  
• Faulty POE adapter/Cable used for recording live

Troubleshooting Steps:

Anchors have an approximate 8 hour battery life from fully charged

Note: Laptops do not supply POE via their ethernet/USB ports

• Toggle the push button to attempt an anchor reboot
  
  
• Connect the anchor to a POE source to see if it will charge
  • Try different ethernet cables and ports
    
    
  • Connect to a configured network Switch or a POE adapter
    
    
  • When an Anchor is connected to power the LED's should illuminate regardless of whether the button is pressed or not
    
    
• If the Anchor will still not power on please Contact Support for further troubleshooting.