No GPS/Positional data appearing post download (S5/X4)

Issue: No GPS/Positional data recorded for a session

Symptoms:

• No GPS/Positional data is present when the data is loaded for a given Activity, for a specific Device, and Inertial data has been recorded.
  
  

Expected Behaviour:

• GPS/Positional data to be present when Activity and Data is loaded for a given Device.

Causes:

• Device did not achieve GPS lock at all during the session
  
  
• Positional Data was excluded upon Raw File process
  
  
• Device recorded data in Indoor Mode

Troubleshooting Steps:

• Check/Test if the Device is capable of achieving GPS lock. See Device Unable to Obtain GPS Lock for more information
  
  
• Check if the Device is in Outdoor Mode. See How to Set the Devices and Console to Indoor or Outdoor Mode for more information.
  
  
• Consider if the Session environment was suitable for GPS
  
  
• Attempt to reprocess and or redownload the file through the Data Transfer screen. Ensure the 'exclude positional data' box is un-checked.
  See Reprocessing Raw Files/Session Data for more information.
  
  
• Contact Support for further troubleshooting if required.